Refund policy

Equipment Return & Refund Policy

Unopened Equipment can be returned within a 30-day period less a 35% restocking fee.

Open Box equipment is non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@betterbrandsco.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@betterbrandsco.com.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@betterbrandsco.com.

 

 

Consumables Return & Refund Policy

Effective Date: 2025

At Better Brands Co, we take pride in providing high-quality food products and reliable service. Due to the perishable nature of many of our items, we have specific guidelines for returns and refunds to ensure product safety and compliance with food regulations.

• Eligibility for Returns
  • Returns are only accepted for products that are:
    • Damaged or defective upon delivery.
    • Incorrectly shipped (wrong item or quantity).
    • Received past the agreed-upon delivery date in unusable condition.
  • All return requests must be reported within 24 hours of delivery.
• Non-Returnable Items
  • For safety reasons, we cannot accept returns on:
    • Perishable or temperature-sensitive goods.
    • Opened or partially used items.
    • Special order or custom products.
• Return Authorization
  • All returns require prior authorization from our customer service team.
  • Unauthorized returns will not be accepted or credited.
  • Products must remain in their original packaging and be stored appropriately until picked up.
• Refunds & Credits
  • Once a return is approved and processed, a credit or refund will be issued within 5–10 business days.
  • Refunds are applied to the original payment method or credited to your account for future orders.
• Delivery Errors or Damages
  • If you receive damaged or incorrect items:
    • Note the issue on the delivery receipt.
    • Take photos and contact our team immediately at info@betterbrandsco.com.
• Quality Concerns
  • If a product does not meet expected quality standards, please provide:
    • The product code and lot number.
    • A photo or sample if possible.
    • A written description of the issue.