Shipping policy
At Better Brands, we are committed to ensuring a seamless and transparent delivery experience. Our shipping and installation procedures vary based on equipment type and condition to best serve your needs.
Shipping & Delivery Inclusions
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New Equipment
Complimentary standard shipping and white glove delivery are included with all purchases of new equipment inside the continental United States, unless otherwise stated in your sales agreement. -
Refurbished & Used Equipment
Shipping and delivery for refurbished or used equipment will be quoted separately at the time of purchase. Final costs will depend on destination, equipment size, and any special handling requirements.
Delivery & Installation Requirements
To ensure a smooth installation process, the following site readiness requirements must be met prior to delivery of any equipment:
- All necessary utility connections (electrical, plumbing, ventilation, etc.) must be fully installed and operational.
- Access pathways must be clear and accommodate the equipment’s dimensions and weight.
- Any required permits or third-party services (e.g., rigging, elevators, loading docks) must be secured by the client in advance.
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A designated site contact must be available at the time of delivery and installation.
Failure to meet these conditions may result in delays and/or rescheduling fees.
Lead Times & Coordination
- Estimated delivery windows will be provided at time of order confirmation.
- Better Brands will coordinate with your project timeline to align equipment arrival and installation with other buildout milestones whenever possible.
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Clients will receive advance notice of scheduled delivery and will be required to confirm access and readiness 48 hours in advance.
Exceptions & Additional Charges
- Expedited shipping, after-hours delivery, or deliveries requiring special handling (e.g., stairs, cranes, limited access zones) may incur additional fees.
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Rescheduled deliveries due to incomplete site readiness or access restrictions may be subject to re-delivery charges.